Using a Shared Mailbox in Outlook Web App

This guide explains how to access and use shared mailboxes in Outlook Web App (OWA).

Shared Mailbox Access

Shared mailboxes allow multiple users to access a common email address for team collaboration.

Accessing Shared Mailbox

1. Login to OWA: Access Outlook Web App
2. Mailbox Selector: Click on your name/profile
3. Open Shared Mailbox: Select shared mailbox from list
4. Switch Context: Work within shared mailbox context

Features Available

• Email Management: Send, receive, organize emails
• Calendar Access: Manage shared calendar
• Contacts: Access shared contact lists
• Rules: Set up email rules and filters

Best Practices

• Use 'Send As' or 'Send on Behalf' appropriately
• Organize emails in shared folders
• Set up automatic replies when needed
• Coordinate calendar access with team members

Permissions

• Full Access: Complete mailbox control
• Send As: Send emails as the shared mailbox
• Send on Behalf: Send with delegation notation